Delivery & Returns

Delivery

Orders Up to £30.00

Standard (3-5 Working days delivery)  £1.99

Express (2-3 Working days delivery)  £2.50

Express guaranteed (1-2 working days delivery) £4.95

Orders between £30.00 and £299.00       

Express (2-3 Working days delivery)  Free

Express guaranteed (1-2 working days delivery) £4.95

 

Orders over £299.00

Express guaranteed delivery (1-2 working days delivery) Free

Local Delivery

We offer next day delivery with purchases placed by 3pm

purchases under £30.00

£3.00

Purchases over £30

Free

Only available in postcodes NP10, NP15, NP18, NP19, NP20, NP26 & NP44

Wedding rings
All our wedding rings are made to order (Except Clogau), plain bands take approx. 3 weeks. Diamond set bands take up to 8 weeks for delivery. If you do need it quicker, call 01633 254735 to discuss.

We go to every length to protect against fraud to ensure the safety of our customers and our business. we operate a series of automatic checks but on some occasions, will need to contact you for further information before sending your item.

 

 

Returns

Online purchases

We offer a 21 day refund policy for all items purchased online.

 

 

We also offer an exchange for up to 30 days after purchase which can be done in store or simply sent back to us.

 

 

Instore purchases

We offer a 30 day exchange policy only for items purchased in store.

 

 

Finger size

 

 

With rings, many people aren’t sure of their finger size and its extremely difficult to find out your size without a ring that already fits as your size will differ depending on the style of ring you choose. We recommend purchasing the stock size and then either popping into store to get measured and we will size your ring or make up a new one if needed (delivery times apply)

 

 

We can alter the size of diamond rings complimentary for 1 year after the original purchase date (Once only, includes all items online but some exclusions apply instore)

 

 

Unfortunately, we cant offer an exchange or refund on any items that are described as a special order. This is something we make for you.

 

 

All returned items must be in its original packaging, unworn with any promotional gifts/vouchers and any other material that you received with your item.

 

 

We advise to return all items in a well wrapped bag using royal mails special delivery service so it’s tracked/traced and signed for.

 

 

If you would like to return an item, simply send your item(s) back to us with your order number to:

 

 

Jeffries

 

 

13-15 Friars Walk Shopping Centre,

 

 

Newport,

 

 

NP20 1DR

 

 

You can return your item to us in store with your details. Your item and refund will then be processed within 1-3 working days after which you will receive a confirmation email (credit card processing times then apply)