What happens if the ring is the wrong size?
Its no problem, we can professionally take your finger size in store and then have it sized or ordered (Delivery times apply) Or if you know your finger size, simply send it to us with your details and the required size and we will either size your ring or have it ordered. (Delivery times apply)
How long will my order take to arrive?
Providing it doesn’t need to be ordered/adjusted to your size, we aim to send all orders made before midday on the same day. This can stretch to 2 working days at busy times. If you do need it urgently, contact us on 01633 254735 to discuss.
What is the returns policy?
As you haven’t had chance to see the item/try it on etc. when purchasing online, we offer a 14 day refund policy. For anything bought in store, we offer a 30 day exchange or credit note. For further information, please visit our Delivery/Returns page.
Are your diamonds conflict free?
All our diamonds are part of the Kimberley diamond process and we source our diamonds from Antwerp ourselves, guaranteeing that all our diamonds are conflict free.
How long does it take for an item to come back into stock if it sells?
As we design the majority of our diamond jewellery and have to select loose diamonds, the process takes approx. 10 weeks from start to finish.
Do you deliver internationally?
Unfortunately, we only send items within the u.k. and do not currently offer international shipping.
Does your images represent the correct dimension
Unlike many jewellery websites, we never put an image of a different carat size so the images are in proportion and the item you receive will be the item seen in the image. Due to screen sizes, the images will be bigger than the ring itself.
Is my payment secure?
Yes, our website uses a secure server to make sure that all your credit or debit card transactions are completely secure. We use fraud checking systems as well as authentication processes before we fulfil each order. When you use our website, the secure server will encrypt all of the personal information you send us. Your payment is processed through our dedicated payment provider and no credit/debit card details are stored by Jeffries Fine Jewellers.
What warranty comes with my item?
Each new item on our website comes with a 2 year warranty that covers any manufacturing fault that occurs but does not cover any accidental damage.
Do you provide insurance?
All our items are insured with the postal insurance but no insurance is automatically applied thereafter. We use jewellery insurance specialists T.H.March for our cover, having been in the trade for many, many years, T.H.March offer a wide range of cover for your jewellery and can go through any questions you may have.