We offer a 21 day refund policy for all items purchased online.
We also offer an exchange for up to 30 days after purchase which can be done in store or simply sent back to us.
We offer a 30 day exchange policy only for items purchased in store.
With rings, many people aren’t sure of their finger size and its extremely difficult to find out your size without a ring that already fits as your size will differ depending on the style of ring you choose. We recommend purchasing the stock size and then either popping into store to get measured and we will size your ring or make up a new one if needed (delivery times apply)
We can alter the size of diamond rings complimentary for 1 year after the original purchase date (Once only, includes all items online but some exclusions apply instore)
Unfortunately, we cant offer an exchange or refund on any items that are described as a special order. This is something we make for you.
All returned items must be in its original packaging, unworn with any promotional gifts/vouchers and any other material that you received with your item.
We advise to return all items in a well wrapped bag using royal mails special delivery service so it’s tracked/traced and signed for.
If you would like to return an item, simply send your item(s) back to us with your order number to:
13-15 Friars Walk Shopping Centre,
You can return your item to us in store with your details. Your item and refund will then be processed within 1-3 working days after which you will receive a confirmation email (credit card processing times then apply)